Terms & Conditions for Sales Order / Quote Approval

These Terms & Conditions apply to all decoration and related services performed by The Winning Team, Inc. ("The Winning Team," "we," "us," or "our").

1. Approval Required to Begin Production

Production will not begin until both the Sales Order and Artwork Proof have been approved.

Once both approvals are received, the order is considered production-ready. Changes requested after approval may result in additional charges and/or production delays.

Approval of the Sales Order confirms acceptance of the quantities, pricing, products, decoration methods, and services listed.

Approval of the Artwork Proof confirms acceptance of the artwork, decoration size, colors, and intended placement.

Changes requested after approval may require a revised Sales Order and/or Artwork Proof before production can continue.

2. Pricing Adjustments

Pricing is based on the quantities, specifications, artwork, products, and services shown on the approved quote or Sales Order.

Pricing may be adjusted for changes including, but not limited to:

• Quantity Changes — Increases or decreases in quantity may affect unit pricing.
• Decoration Method Changes — Changes between screen printing, embroidery, DTF, heat application, patches, or other decoration methods may affect pricing.
• Artwork Changes — Changes to artwork, number of colors, decoration size, placement, or other design specifications may require revised pricing.
• Garment or Product Changes — Changes in garment style, fabric, construction, or product type may affect production requirements and pricing.
• Size Ranges — Youth, women's, extended sizes, specialty garments, or substantially different garment dimensions may require separate setups, artwork adjustments, or additional charges.

3. Scope of Work & Additional Services

Unless specifically stated otherwise on the Sales Order, our scope of work is limited to decorating the products provided for the order.

Bulk folding is included.

Additional services may be billed separately unless specifically included on the approved Sales Order, including:

• Individual folding
• Polybagging
• Size labeling
• Hang tagging
• Sticker or label application
• Kitting or assembly
• Sorting
• Special packing
• Unbagging or removal of individual packaging
• Pressing or steaming
• Garment preparation
• Special handling
• Individual fulfillment or drop shipping
• Other services beyond the specified decoration

Any service not specifically listed on the approved Sales Order is not included in the quoted decoration price.

4. Customer-Supplied Goods

The Winning Team is a decorator, not the manufacturer of the garments or products being decorated.

Customer-supplied garments and products are provided at the customer's risk. We have no control over their manufacturing, construction, sizing, fabric, dyeing, finishing, packaging, quality control, or consistency.

We are not responsible for conditions inherent in the goods themselves, including:

• Manufacturing defects
• Fabric defects
• Construction irregularities
• Sizing inconsistencies
• Garment asymmetry
• Seams or panels that are not straight or uniform
• Dye-lot variations
• Shade variations
• Fabric or finish inconsistencies
• Differences between individual garments or production lots

Our responsibility is limited to the decoration services we perform.

5. Garment-Dyed, Pigment-Dyed & Specialty-Dyed Products

Garment-dyed, pigment-dyed, sublimated, and other specialty-dyed products may naturally exhibit variations in color, shade, texture, and appearance.

Some orders may be sent to a third party for dyeing. The base garments supplied for dyeing are manufactured in different dye lots, and garments from different dye lots may accept and display dye differently from one another. Because garments from multiple dye lots may be mixed within the same order, finished garments may show visible variation in color, shade, or tone from piece to piece, even within a single order or size run.

Variations may occur between individual garments, sizes, fabric panels, production runs, and dye lots, as well as after washing or normal use.

Different components or panels of the same garment may also accept or display dye differently.

These characteristics are inherent to garment manufacturing and dyeing processes and are outside the control of The Winning Team. Dyeing is performed by the dye house on base garments we do not manufacture, and we have no control over the dye lots the manufacturer produces, how the garments accept dye, or how the dye house processes each lot.

Because we do not manufacture or dye the garments, exact color or shade matching between individual pieces or dye lots cannot be guaranteed.

Variations originating from the garment, fabric, base-garment dye lots, manufacturing process, or dyeing process are not considered decoration defects.

6. Dye Migration & Fabric Limitations

Certain fabrics, dyes, coatings, treatments, and finishes—particularly polyester, sublimated fabrics, performance materials, and specialty-dyed products—may react unpredictably to heat, ink, adhesive, pressure, or other decoration processes.

While reasonable production methods will be used, we cannot guarantee against:

• Dye migration
• Color bleeding
• Discoloration
• Scorching
• Heat or press marks
• Fabric reactions
• Adhesive reactions
• Changes in texture or appearance
• Post-production color changes

Conditions caused by the characteristics, manufacturing, dyeing, finishing, or composition of the underlying product are outside our control.

7. Garment Condition

Items must arrive in a condition suitable for decoration.

Garments or products requiring additional preparation—including pressing, steaming, flattening, cleaning, unpacking, adhesive removal, or other corrective handling—may result in additional labor charges and/or production delays.

8. Receiving, Packaging & Handling

Individually Packaged Goods

Items arriving individually bagged, wrapped, boxed, tagged, or otherwise packaged may require additional handling.

Labor required to remove, organize, or restore such packaging is not included unless specifically stated on the Sales Order.

Damaged, Short, Over or Incorrect Shipments

The Winning Team is not responsible for shortages, overages, incorrect products, damaged products, incorrect sizes, incorrect colors, or other discrepancies in incoming shipments.

The customer is responsible for ensuring that the correct goods and quantities are delivered for production.

Split Shipments

Orders arriving incomplete or across multiple shipments may result in production delays and/or additional handling charges.

Bulky or Special-Handling Items

Oversized, unusually bulky, fragile, difficult-to-handle, or specially packaged products may require additional labor or equipment and may result in additional charges.

9. Shipping & Repacking

Whenever practical, completed orders will be reshipped using the same cartons in which the goods were received.

If incoming cartons are damaged or unsuitable for reshipping:

• We will attempt to use an available recycled carton at no additional charge.
• If a suitable recycled carton is unavailable, new cartons and packaging materials will be billed accordingly.

Unless specifically included on the Sales Order, custom packing, individual packaging, special carton requirements, kitting, fulfillment, and other specialized shipping services are additional.

10. Proofing & Customer Responsibility

Artwork proofs and mockups are visual representations of the intended decoration and are not necessarily to scale.

The Winning Team does not proofread customer artwork.

The customer is responsible for reviewing and approving all details, including:

• Spelling
• Grammar
• Names
• Numbers
• Dates
• Artwork content
• Colors
• Decoration size
• Decoration location
• Garment or product information
• Design details

Approval of the Artwork Proof confirms that the artwork has been reviewed, is correct, and is authorized for production.

Errors contained in approved artwork—including spelling, grammar, incorrect information, incorrect names or numbers, or design errors—are the customer's responsibility and are not grounds for a refund, credit, or reprint.

11. Production Tolerances

Decorated products are produced using commercial production processes and are subject to normal and reasonable production tolerances.

Final decoration size, position, registration, appearance, and alignment may vary from piece to piece.

Variations may also result from differences in:

• Garment size
• Garment cut
• Garment construction
• Fabric
• Seams
• Collars
• Pockets
• Zippers
• Panels
• Product shape
• Manufacturing consistency
• Other physical characteristics of the item being decorated

Garments and products are not always manufactured symmetrically or identically. Decoration positioned consistently during production may therefore appear visually different from one item to another.

Artwork proofs and mockups represent the intended general size and placement of the decoration and should not be interpreted as guaranteeing an exact measurement, exact positioning, or identical appearance on every individual piece.

Normal variations inherent to the garment, product, decoration method, or commercial production process are not considered production defects.

12. Quotes

Quotes are valid for 30 days from the date issued unless otherwise stated.

Pricing may be revised if quantities, artwork, products, decoration specifications, shipping requirements, or requested services change before production.

13. Limitation of Liability

The Winning Team's liability is limited to the decoration services we perform.

To the fullest extent permitted by law, under no circumstances shall The Winning Team's liability exceed the decoration charges associated with the affected goods.

This limitation applies even if an issue results from an error in the decoration services performed by The Winning Team.

The Winning Team will not be responsible for the purchase price, replacement cost, wholesale value, retail value, or any other value of customer-supplied garments, products, or other goods.

For example, if customer-supplied merchandise is submitted for decoration, our maximum financial responsibility is limited to the amount charged by The Winning Team for the decoration of the affected merchandise—not the cost or value of the merchandise itself.

The Winning Team shall not be liable for:

• Replacement cost of garments or products
• Wholesale or retail value of merchandise
• Lost profits or lost sales
• Loss of business
• Loss of goodwill
• Missed events, promotions, launches, or deadlines
• Expedited or replacement freight
• Customer chargebacks or penalties
• Business interruption
• Third-party claims
• Indirect, incidental, special, exemplary, or consequential damages

In no event will compensation, refund, credit, reimbursement, or other liability exceed the decoration charges attributable to the affected goods.

14. Acceptance of Terms

By approving a Sales Order, approving an Artwork Proof, submitting or causing goods to be submitted for decoration, or otherwise authorizing production, the customer acknowledges that they have reviewed, understood, and accepted these Terms & Conditions.

Approval constitutes authorization for The Winning Team to proceed with production according to the specifications contained in the approved Sales Order and Artwork Proof.