Frequently Asked Questions - The Winning Team, Inc.
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Frequently Asked Questions

What is Dye Fusion®?

Dye Fusion® is a revolutionary concept in sports apparel created by The Winning Team.  Customers logos, colors, numbers, names and designs are embedded in a white polyester based performance textile, engineered to keep you comfortable so you performance at your best.  Using high pressure and extreme heat, the individual elements are fused deep into the fabric creating top quality images guaranteed not to crack, peel or fade.  

How long does it take to receive my garments once I place my order?
Designs are generally sent back for customer approval within two to three business days.  Once a design is approved by the customer, production will take approximately two to three weeks for smaller orders and three to four weeks for larger orders.  An accurate turnaround time will be proved once approved proofs are received.

Are there any setup fees or design charges?
No, there are not any setup fees or design charges if good quality artwork is received.  Files must be in vector format – AI or EPS files.  JPG’s, TIFF and GIFF will work.  However, they do not provide the best quality results.  If logos need to be recreated into a vector format, additional charges will occur.  Exact cost will be determined when final artwork is presented.  However, starting charge(s) are $20 per logo.

For more information on acceptable artwork formats click here 

What are your shipping fees?
Orders are shipped FOB Valencia, CA 91355 via UPS or FedEx.  Standard shipping is via ground.  However, 3 day, 2 day, overnight and Saturday delivery are available for additional charges.  Shipping cost varies based on order details.  Therefore, shipping costs are discussed with your sales representative.

Do you ship to foreign countries?
Yes, we ship to foreign countries.  However, there is a $15 charge for completing custom forms and we are not responsible for additional duty charges.

How do I wash my Dye Fusion® garments?
Dye Fusion® garments are easy to care for.  We recommend laundering in cold water with a gentle everyday detergent.  It is best to hang dry them but if needed a cool setting is fine.  If ironing is needed, use a cool setting and iron inside out.  It is recommended to test a small area for color fastness as heat can cause the dye to fade.

Do not dry clean or press.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express and cashiers checks.


How do I send my artwork?
All artwork can be sent directly to your sales representative or the art department via email.  Please identify your job by placing client and company name in the subject line.  For faster turnaround it is best to include all materials at once in one email.

What is needed to place an order?
To place an order with The Winning Team you need to complete our order request form.  Once we receive your order form, a desinated sales representative will contact you to review your order.  Once all information is completed and payment is received your order will be processed.

Will Dye Fusion® garments shrink?
No, Dye Fusion® garments do not shrink.  Since made of performance engineered poly yarns, the material does not shrink like natural fibers.

How do I change or cancel my order?
Changes to your order must be submitted to your sales representative in writing prior to the start of production.  A simple email works nicely.  Cancellations can only be made on garments that are not in production and must be submitted in writing.  

Will I see a proof of my job before it is manufactured?
Yes, a proof is provided with every job.  Orders will not be sent to production without a signed proof.

Do you color match?
We make every effort to match colors as best we can.  In order to do so, a PMS color must be referenced.  Since Dye Fusion? is printed using a process color system, spot color matching is not guaranteed.  We do offer a printed color chart that can be requested at the time of order placement.

 

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